Returns & Exchanges
We want you to be completely satisfied with your Lenox purchase. If you are not entirely happy with your order, you may return eligible items in their original condition within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack with Care
Carefully repackage your dinnerware or home decor in its original gift box and shipping carton to ensure it arrives safely.
Attach Shipping Label
Print the prepaid return shipping label provided through our portal and securely affix it to the outside of your package.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing